The dispatch centers for emergency services is a fast paced place. Calls in, radio calls so the department(s) needed. Protocols need to be followed so everyone knows what to do and when to do it. Call recording and data logging is an important part of the process. Be it for training purposes or a dropped call, being able to quickly refer back to the information in a call is life-saving.
When it comes to public safety, information and speed are two of the most important factors . When an emergency response operator is able to tell the nearest response teams where to go because they are able to pinpoint the location of the victim and help re-route traffic away from the area, precious seconds are saved; along with lives.
While the ideas behind data and voice logging software, they are a must have for public safety and industries where heavy traffic flow is managed.